General support
For account, billing, training, or product questions write to support@lumendralabs.com. We answer within two working days (Monday–Friday, Europe/Madrid).
Privacy & data requests
To exercise GDPR rights (access, rectification, deletion, portability, restriction), use Account → Data & privacy for a self-serve export or deletion. Otherwise email support@lumendralabs.com; we respond within 30 days.
Security disclosure
Found a vulnerability? Email support@lumendralabs.com with steps to reproduce. We confirm receipt within 48h and credit responsible disclosure in our Security page.
Abuse reports
To report misuse of a Twin, voice cloning without consent, or any breach of the Acceptable Use Policy, write to the same support address with "[ABUSE]" in the subject. Severe cases reach an on-call human within 24h.
Status & incidents
Live system status, ongoing incidents and historical uptime are at /status.